FAQ
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Product
How to Use Medical Devices Safely
It is advised that only physicians or medical professionals utilize the medical-related products that Medical faculty holding a corresponding professional medical license.
The environment, usage instructions, and personal health circumstances all have a significant impact on medical items. As such, it is best to utilize them in accordance with professional advice and procedure before using them.
Usage manuals for individual use are not offered by Lanamade. Furthermore, we would like to notify you that Lanamade disclaims all liability for any side effects resulting from improper use.
The environment, usage instructions, and personal health circumstances all have a significant impact on medical items. As such, it is best to utilize them in accordance with professional advice and procedure before using them.
Usage manuals for individual use are not offered by Lanamade. Furthermore, we would like to notify you that Lanamade disclaims all liability for any side effects resulting from improper use.
Tips for Handling the Botulinum Toxin
Botulinum Toxin should be stored between 2°C and 8°C. Large amounts of are stored in Lanamade's facilities. Botulinum toxin after it has been opened; botulinum toxin should be kept in the refrigerator. It is advised to be used within 30 days of opening.
Additionally, botulinum toxins are typically delivered in a fine powder due to the nature of goods that need to be diluted with saline. Because of this, botulinum toxins could seem like empty bottles.
Products from Lanamade are shipped in Styrofoam boxes with ice packs. For duration of approximately 5 to 8 days, the product is sent as sealed as possible to maintain a temperature below 8°C. But the ice pack can come melted because of the destination country's seasonal variations.
But try not to give this too much thought. Research has indicated that variations in temperature only cause a 10% reduction in the efficacy of botulinum toxins. Nevertheless, it is still safe and effective.
(Products such as Innotox are not impacted by storage temperature because they can be kept in storage for up to 40°C.)
Additionally, botulinum toxins are typically delivered in a fine powder due to the nature of goods that need to be diluted with saline. Because of this, botulinum toxins could seem like empty bottles.
Products from Lanamade are shipped in Styrofoam boxes with ice packs. For duration of approximately 5 to 8 days, the product is sent as sealed as possible to maintain a temperature below 8°C. But the ice pack can come melted because of the destination country's seasonal variations.
But try not to give this too much thought. Research has indicated that variations in temperature only cause a 10% reduction in the efficacy of botulinum toxins. Nevertheless, it is still safe and effective.
(Products such as Innotox are not impacted by storage temperature because they can be kept in storage for up to 40°C.)
Calculating Damage
Lanamade makes sure that its items are packaged securely and robustly before shipping.
The outside package may occasionally sustain damage that we do not classify as damage.
We only include product loss or damage, vial breakage, etc. in our definition of damage.
If it satisfied these damage requirements, kindly request a replacement within 7 days of receiving the item, and we'll either send it again or issue a refund.
Returns are only accepted via international courier, and in the event of damage, we will cover the cost of return shipping.
Furthermore, a return procedure guide is sent by our Customer Service Center; please ensure that you review it prior to returning the item and adhere to the guidelines.
The outside package may occasionally sustain damage that we do not classify as damage.
We only include product loss or damage, vial breakage, etc. in our definition of damage.
If it satisfied these damage requirements, kindly request a replacement within 7 days of receiving the item, and we'll either send it again or issue a refund.
Returns are only accepted via international courier, and in the event of damage, we will cover the cost of return shipping.
Furthermore, a return procedure guide is sent by our Customer Service Center; please ensure that you review it prior to returning the item and adhere to the guidelines.
Shipping
Anticipated Time of Delivery
The source of all exports from Lanamade is South Korea. Delivery time and shipping costs change based on the location but it takes three to ten business days on average. This may vary depends on the state of logistics in the target country and is based on International Courier, DHL, FEDEX, etc. This excludes Force Majeure events like natural disasters, unstable political environments, or hold-ups in customs clearance.
Order Monitoring
When shipment begins following purchase, kindly
Enter your ID and PW to log in.
You may trace the package and the product by creating a tracking number.
Please get in touch with your country's customs office or your local logistics company's customer service center directly if the delivery is delayed by more than seven days. The destination country's tax laws may cause delays in delivery if there are problems obtaining the documents and qualifications needed for customs clearance and taxation. Lanamade is not responsible for paying taxes or facilitating customs clearance in the destination nation.
Please get in touch with the Customer Service Center at Lanamade if you have any more questions.
You may trace the package and the product by creating a tracking number.
Please get in touch with your country's customs office or your local logistics company's customer service center directly if the delivery is delayed by more than seven days. The destination country's tax laws may cause delays in delivery if there are problems obtaining the documents and qualifications needed for customs clearance and taxation. Lanamade is not responsible for paying taxes or facilitating customs clearance in the destination nation.
Please get in touch with the Customer Service Center at Lanamade if you have any more questions.
Customs & Taxes
Problems with Customs Clearance
The tax and customs clearance requirements for Lanamade's medical items vary depending on the destination country's medical law. Imported medical supplies from businesses without medical professional licenses may encounter customs issues.
Despite the fact that Lanamade is not concerned with taxes or customs in the country of destination, we suggest the following:
You are entitled to have your merchandise unpacked or returned to the shipper if customs has stopped it or taken it into custody.
Lanamade might ship returned goods again.
(Excluding the costs of logistics) or refunds that do not include shipping fees are feasible.
After the returned item is received by us, we inspect it to make sure there are no issues, and then we begin the reimbursement process.
Lanamade is not liable for goods that customs confiscates or destroys. (If at all feasible, kindly return the product.)
Despite the fact that Lanamade is not concerned with taxes or customs in the country of destination, we suggest the following:
You are entitled to have your merchandise unpacked or returned to the shipper if customs has stopped it or taken it into custody.
Lanamade might ship returned goods again.
(Excluding the costs of logistics) or refunds that do not include shipping fees are feasible.
After the returned item is received by us, we inspect it to make sure there are no issues, and then we begin the reimbursement process.
Lanamade is not liable for goods that customs confiscates or destroys. (If at all feasible, kindly return the product.)
Tax in the Country of Destination
Any applicable taxes in Korea are the responsibility of all products made by Lanamade.
Depending on the destination country's tax regulations, different taxes may be imposed there. You must verify the import tax of the nation in which you are now located and bear responsibility for the import tax of the destination country.
Depending on the destination country's tax regulations, different taxes may be imposed there. You must verify the import tax of the nation in which you are now located and bear responsibility for the import tax of the destination country.
Orders
Order Delay Problem
Order delays can occur for a number of reasons, including low stock, unknown delivery address, discontinued product,
Unverified Payment, Prolonged Reaction, etc
Please get in touch with our customer service center, and we'll take care of it right away.
Please get in touch with our customer service center, and we'll take care of it right away.
Remove the Order
Orders can only be canceled if they are received prior to the product being sent; orders cannot be canceled after delivery.
Once the merchandise has been received, you can ask for a refund. Logistics charges for shipping and product returns are not refundable, and there can be a charge for a refund depending on the payment type.
Please visit our Customer Service Center for further details.
Once the merchandise has been received, you can ask for a refund. Logistics charges for shipping and product returns are not refundable, and there can be a charge for a refund depending on the payment type.
Please visit our Customer Service Center for further details.
Payment
Cash
You have the option to pay with a credit card through our online store, TT in advance using bank transfer, Money Gram, Western Union, or Wise.
To find out the payment method in advance for payments made by TT, Money Gram, Western Union, or Wise, please get in touch with our customer service center.
Delivery is feasible following our confirmation of your final payment for payments made by Money Gram, Western Union, Wise, or TT via advance bank transfer.
PayPal payments are accepted by us. See the page for your account.
To find out the payment method in advance for payments made by TT, Money Gram, Western Union, or Wise, please get in touch with our customer service center.
Delivery is feasible following our confirmation of your final payment for payments made by Money Gram, Western Union, Wise, or TT via advance bank transfer.
PayPal payments are accepted by us. See the page for your account.
Return & Refund
Repay and Return
In the following situations, we will exchange or refund within 14 days.
For advice on the exchange and refund processes beforehand, do not hesitate to get in touch with our Customer Service Center.
Depending on the original payment method used, the refund process may vary, and we don't reimburse the payment cost that was paid.
Refund fees could also be applied to refunds in the event that a consumer changes their mind.
Orders that are placed more than 14 days after the product is received are deemed closed.
For advice on the exchange and refund processes beforehand, do not hesitate to get in touch with our Customer Service Center.
- The item is broken
- The incorrect item was sent
- The item is absent.
- The client decides to modify their mind
Depending on the original payment method used, the refund process may vary, and we don't reimburse the payment cost that was paid.
Refund fees could also be applied to refunds in the event that a consumer changes their mind.
Orders that are placed more than 14 days after the product is received are deemed closed.
Returns accepted in the event that the item is missing, damaged, or delivered incorrectly.
Within 14 days of receiving the product, kindly send us a detailed video showing the damage.
The definition of damage is restricted to internal product damage or loss, vial breaking, etc. External packaging box damage is not included in this definition.
The definition of damage is restricted to internal product damage or loss, vial breaking, etc. External packaging box damage is not included in this definition.
Return and exchange because the customer simply changed their mind
Within 14 days of receiving the product, please notify the customer service department of your change of heart. The goods cannot be returned if the client is to blame for any damage to it.
Please send in a video demonstrating whether the merchandise is okay before returning it.
Shipping charges paid for returns are not our responsibility.
Moreover, a return fee can be assessed based on the original payment method.
Please send in a video demonstrating whether the merchandise is okay before returning it.
Shipping charges paid for returns are not our responsibility.
Moreover, a return fee can be assessed based on the original payment method.
Return Request for Discontent with the Product Following Use
Only licensed medical experts are advised to use Lanamade's medical-related products.
Even if used by a licensee, medical-related products can be misused by an inexperienced or unlicensed person and result in undesirable performance and results depending on the end customer's medical condition and medical history. This is because individual health conditions, the environment, and usage guidelines all have a significant impact on these products.
It is hard to forecast the many settings and procedures, as well as each person's health condition, and to confirm the unfavorable outcomes that arise during use. On our website, we disclose the specific features of our items. Therefore, we advise you to choose our product by carefully weighing the safety measures and features of the product before using it.
Lanamade disclaims all responsibility for the functionality, satisfaction, or unfavorable effects of its products.
However, if you're unhappy with the product after using it and would like a refund, send us a thorough video that walks you through the entire procedure from the first opening to the disappointing outcome. Following a thorough examination and discussion with our quality control team, we will get in touch with you to determine whether or not to issue a refund for the merchandise. Please get in touch with our Customer Service Center for additional details.
Even if used by a licensee, medical-related products can be misused by an inexperienced or unlicensed person and result in undesirable performance and results depending on the end customer's medical condition and medical history. This is because individual health conditions, the environment, and usage guidelines all have a significant impact on these products.
It is hard to forecast the many settings and procedures, as well as each person's health condition, and to confirm the unfavorable outcomes that arise during use. On our website, we disclose the specific features of our items. Therefore, we advise you to choose our product by carefully weighing the safety measures and features of the product before using it.
Lanamade disclaims all responsibility for the functionality, satisfaction, or unfavorable effects of its products.
However, if you're unhappy with the product after using it and would like a refund, send us a thorough video that walks you through the entire procedure from the first opening to the disappointing outcome. Following a thorough examination and discussion with our quality control team, we will get in touch with you to determine whether or not to issue a refund for the merchandise. Please get in touch with our Customer Service Center for additional details.
Wholesale Inquiry
Purchasing Inquiry
Our Customer Service Center offers you support and direction. Please contact us via the Wholesale Inquiry Form.
